How to ensure customer service that is always available with a strong Service Level Agreement (SLA)
Excellent customer service is more than just a good answer. It’s all about availability, speed and reliability – exactly when customers need it. A well-equipped Service desk with Service Level Agreement (SLA) provides guidance and ensures that your customers can always count on the service they expect, without surprises. Customer service combined with optimal accessibility […]
How Improved Customer Service Leads to Higher Patient Satisfaction
We share our insights based on the experience gained The global pandemic has brought many changes, both in our daily lives and in the way businesses operate. The pressure to reduce operational costs, increase customer satisfaction, and prioritize quality over quantity is greater than ever. Many organizations do not know how to deal with this. […]
The power of omnichannel customer service
In our collaboration with organizations in the Netherlands, Western and Central Europe, we find that customers increasingly expect simple and consistent support, regardless of how they contact a company. Whether it’s via email, live chat, phone calls, or chatbots, the demand for flexibility and high-quality service is greater than ever. Omnichannel customer service has become […]
Customer service in healthcare: From challenges to opportunities
A well-functioning customer service in the healthcare sector offers numerous benefits, both for the patient and for the healthcare institution. Here are some concrete results that can be achieved by optimizing customer service: In short, an investment in excellent customer service pays off in satisfied patients, a more efficient organization, and a healthy financial position […]
The top 5 challenges for the accessibility of healthcare institutions in 2024
Good accessibility is essential for healthcare institutions, especially given the changes in the patient market since COVID-19. For many patients, the first moment of contact, whether by phone, email or online, determines their experience with a healthcare institution. Research shows that more than 75% of patients see quick and easy access to care as a […]
