Optimally accessible customer service

A Service Level Agreement (SLA) you can build on, strong online references and satisfied customers

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Years of experience

How do you create truly valued customer contact moments?

Customers expect more than just a solution; they want to feel understood and valued in every interaction. That’s why it’s essential to turn every customer contact moment into a meaningful experience.

Our multilingual agents offer support via phone, email and Live Chat, as well as A.I. tools and are available 24/7 to help your customers. You focus on growth and strategic goals and we increase customer satisfaction by optimizing customer service and improving customer contact.

Personal customer service for strong customer relationships

Thanks to experienced customer service specialists and their professional communication, your customers are always helped excellently. Through valuable interactions with a personal approach, our specialized teams with experience in various sectors strengthen customer relations and increase customer satisfaction. As a result, customers are always helped excellently and personally; a seamless integration with your internal work processes is guaranteed.

Create a high-quality omnichannel support experience with AI

Customer engagement across multiple channels requires a seamless and consistent approach. With AI driven omnichannel customer service, interactions are faster, more personalized, and more relevant. By analyzing customer data in real time, AI automates simple queries, and empowers agents with valuable insights – making every customer interaction more efficient and impactful. Build trust, strengthen loyalty, and create positive impressions with modern, customer-centric service where customers feel heard and valued – no matter the channel.

Customer service in healthcare: innovation and personal attention

In healthcare, cost reduction, process optimization and innovation are essential. Technology such as AI and voice bots streamlines processes, increases accessibility and reduces workloads. Yet empathetic, personalized, tailored service remains crucial to trust and satisfaction. The combination of technological efficiency and human attention delivers customer service that optimizes processes, reduces costs and increases quality of care. A perfect balance for a modern, patient-centered care experience.

Optimize your customer service with customization

Customization and efficient support increase customer satisfaction, strengthen loyalty and create valued touch points. By making every contact valuable, you build strong relationships that contribute directly to success and growth.

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improvement of customer satisfaction

With a personalized approach, your customers always feel well served.

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more loyalty

Consistent service strengthens relationships and creates loyal customers.

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faster reaction times

Efficient and quick handling of customer inquiries for a better customer experience.

Discover the possibilities, schedule a no-obligation consultation

Valued touch points: personalized where needed, automated where possible. Discover how our solutions can strengthen your organization and offer every customer a valuable experience.

Our impact

Realizing shorter call times, increased efficiency and improved patient experiences from the very first day of collaboration
Optimization of the overall call flow of incoming and transferred calls, and a significant reduction in costs
Improving the overall appointment process, including through active customer support

Diagnost-IQ is a medical diagnostic laboratory in the Netherlands, market leader in the region and affiliated with several hospitals

The partnership with Movements Marketing is based on ongoing open communication and full support in designing our next step in service delivery, partly also using the Voicebot. They are a true partner and offer solutions to all the challenges we have encountered.

Coos Molenaar, Department Manager

Benefits of outsourcing customer service

Outsourcing customer service ensures efficient processes, satisfied customers and valued touch points. It strengthens customer relationships, increases loyalty and lets your team focus on core activities.

Greater loyalty

Quality customer service promotes trust and long-term relationships, resulting in higher customer loyalty.

Cost savings

Effective customer support can lower problem-solving costs and reduce the need for additional resources.

Reduction of stress

Efficient customer service reduces pressure on internal teams, allowing them to focus on core activities.

Scaling up flexibly

Scale up flexibly at peak demand without worrying about additional internal costs or lengthy recruitment processes.

Is your customer service ready for the future?

Discover how you can combine innovation and personalized customer service to build long-term customer relationships. Schedule a no-obligation consultation with our team today.

Frequently Asked Questions

What is inbound customer service and why is it important for my business?

Inbound customer service refers to all interactions where customers contact your company, such as via phone, email, or live chat. It’s important because it directly impacts customer satisfaction, loyalty, and brand perception. Well-organized inbound customer service ensures that customers are served quickly and efficiently, which positively affects their experience.

How does inbound customer service improve the customer experience?

By answering customer questions quickly and effectively, inbound customer service makes customers feel heard and valued. This strengthens the customer relationship and increases the likelihood that they will come back. The ability to respond proactively and kindly to inquiries contributes to a positive brand experience, which improves customer satisfaction.

What can I expect from outsourcing customer service?

When you outsource your customer service, your customer interactions are handled professionally by experienced staff. This includes answering questions, solving problems, and providing a friendly, helpful experience. Your customers are served according to the standards you set, and you receive regular reports and insights to track performance and optimize service.

Knowledge base

Personal Customer Contact – The Key to Loyal Customers

Optimally accessible customer service

A Service Level Agreement (SLA) you can build on, strong online references and satisfied customers

Years of experience

How do you create truly valued customer contact moments?

Personal customer service for strong customer relationships

Create a high-quality omnichannel support experience with AI

Customer service in healthcare: innovation and personal attention

Optimize your customer service with customization

Customization and efficient support increase customer satisfaction, strengthen loyalty and create valued touch points. By making every contact valuable, you build strong relationships that contribute directly to success and growth.

improvement of customer satisfaction

more loyalty

faster reaction times

Discover the possibilities, schedule a no-obligation consultation

Our impact

Benefits of outsourcing customer service

Outsourcing customer service ensures efficient processes, satisfied customers and valued touch points. It strengthens customer relationships, increases loyalty and lets your team focus on core activities.

Greater loyalty

Cost savings

Reduction of stress

Scaling up flexibly

Is your customer service ready for the future?

Frequently Asked Questions

Knowledge base

Contact details

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Inbound customer service

Outbound Sales

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