By filling in our intake form, you help us to identify the objectives of the campaign. We look at:
Fill out the intake form and send it back to us via email. Click here to download the form.
Every project is important, for this reason we always train more than 1 specialist on your project. In this way, we are committed to continuity and internal benchmarking to improve quality. Before the project starts, an online session is planned to get to know the call team, together with your personal inbound project manager.
A trial/trial period lasts between 8 to 13 weeks “unless otherwise agreed”.
The objective of the trial is to realize a Proof Of concept. To plan qualitative appointments that meet the criteria set by you, so that the collaboration from the trial can continue into a long-term collaboration ‘indefinitely’.
As soon as the quotation for approval is signed, we will contact you to draw up a roadmap in good consultation, to agree on dates on which we will receive input and give it back. Everything depends on the speed of action, the delivery of the desired information, the intake form and the availability of the acquisition team within Movements Marketing.
A rate is determined on the basis of several factors, the size of the target group (number of telephone numbers to be called, companies, consumers). The duration of the assignment (is it a sprint, ‘short period’ or a long-term collaboration). How complex is the matter and what is the profile of the desired marketer, etc.
We use a payment term for the invoice, within 30 days after invoicing. We always invoice the total amount in the first week of the new month. It is Movements Marketing’s commitment that our invoice is paid with pleasure and that the cooperation is continued.
Movements Marketing is fully GDPR and GDPR proof. We are ISO 27001 and ISO 9001 certified. We have a proven track record and work together with companies active in healthcare and consumer follow-up.
Inbound customer service refers to all interactions where customers contact your business, such as by phone, email, or live chat. It’s important because it directly impacts customer satisfaction, loyalty, and brand perception. Well-organized inbound customer service ensures that customers are served quickly and efficiently, which positively affects their experience.
By answering customer questions quickly and effectively, inbound customer service makes customers feel heard and valued. This strengthens the customer relationship and increases the likelihood that they will come back. The ability to respond proactively and kindly to inquiries contributes to a positive brand experience, which improves customer satisfaction.
When you outsource your customer service, you can expect your customer interactions to be handled professionally by experienced agents. This includes answering questions, solving problems, and providing a friendly, helpful experience. Your customers will be served according to the standards you set, and you’ll receive regular reports and insights to track performance and optimize service.
Through a customized approach and use of experienced customer service specialists, wait times can be significantly reduced. We ensure that every customer is served quickly and efficiently, leading to higher customer satisfaction.
Our personal customer service is flexible and can easily scale up during busy periods. This keeps service seamless and professional, even during unexpected spikes in customer requests.
Our team is trained in empathetic and customer-oriented communication. We take the time to handle every customer request carefully, so that your customers feel valued and well served at every touchpoint.
Omnichannel support allows your customers to engage with your business across channels (such as email, phone, chat, and social media) without making the experience feel fragmented. This ensures a consistent, seamless experience regardless of the channel chosen, which increases customer satisfaction and strengthens customer loyalty.
With omnichannel support, every customer request is routed to the right channel and agent, making for more efficient and faster support. Your customers get help right away through their preferred channel, which reduces wait times and turnaround time.
A consistent experience ensures that customers don’t have to repeat their question or issue over and over again, regardless of the channel they’re using. This increases customer satisfaction and makes customers feel understood, helping them faster and more effectively.
Live chat allows customers to get in touch with your customer service quickly and directly. This increases customer satisfaction by reducing waiting times and resolving questions or problems immediately. In addition, your employees can have multiple conversations at the same time, which increases efficiency and improves the customer experience.
A voice bot is an automated system that communicates with customers through spoken language, similar to a telephone conversation. It can answer simple questions, handle common requests, and even perform complex tasks. This reduces wait times and makes it possible to offer 24/7 customer service, increasing customer satisfaction and reducing the workload on your employees.
A chatbot is an automated system that communicates with customers via text messages. It is able to provide answers to frequently asked questions, process orders, and provide basic information quickly and efficiently. This saves time for both customers and employees, increases customer service efficiency, and provides a better customer experience through instant availability, even outside the office
In healthcare, it is important that patients receive prompt, empathetic and professional service. Specialized customer service understands the unique needs of the healthcare industry and ensures that each patient request is handled respectfully and efficiently, contributing to a positive experience and higher patient satisfaction.
Our healthcare customer service offers flexible scalability, which means we can easily scale up during busy periods. This keeps waiting times short, and your patients can count on reliable service, regardless of the number of requests.
Our team is well-versed in applicable regulations and privacy requirements within the healthcare industry. We ensure that all communications and data processing comply with relevant laws and regulations, such as the AVG, so you can be assured of secure and compliant customer service.
Schedule a no-obligation consultation with our team and together we will find the best solution for your challenges.
Sarajevo 71000,
Azize Sacirbegovic 1
